What Happens When You Call IPC

The SPI who answers your call will ask questions about the substance(s) suspected or confirmed to be involved, any symptoms the patient is experiencing, whether any treatment has already been provided, and other information needed to formulate a plan and provide recommendations for treatment and/or symptom management. Helpful things to have when calling IPC include:

• When and where the exposure happened
• The patient's symptoms, if any
• The original bottle, container, or packaging for the product
• The patient's age, approximate weight, medical history, medications (if any), and current location
• The caller's ZIP code
• The name of the closest hospital
• A good phone number in case any follow-up is needed

All information is kept strictly confidential, and callers may remain anonymous if they so choose. In the event that in-person medical evaluation and/or treatment is needed, the SPI will call ahead to the patient's preferred hospital and work with the doctors and nurses to develop a treatment plan. IPC will then continue to monitor the patient until symptoms have resolved or the risk has passed.

Click here for more information about what happens when you call IPC.